To start the return process for your order, please enter your email address or phone number and the order number below.

If you are having an issue turning on the device, please press the power button and long hold it for 5 seconds.  This may correct the first of anyone's issue with the device simply to make sure that the device turns on.

 

If your device is not working properly, then we respectfully request to make sure that you are a satisfied customer and will gladly exchange your device at no cost to you.

 

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • In the original packaging

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.